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MITSDE Career Accelerator Program in
Diploma in Total Quality Management Training and Certificate
About the Program
The Diploma Total Quality Management (TQM) is a comprehensive professional course designed to help individuals and organizations build a culture of quality, continuous improvement, and customer satisfaction. It provides a structured understanding of quality management principles, methodologies, and internationally recognized best practices that improve organizational performance.
The course covers the core concepts of TQM, quality planning, process management, customer focus, employee involvement, leadership, continuous improvement, quality tools, problem-solving techniques, and performance measurement. Participants learn how to identify quality issues, eliminate process inefficiencies, reduce defects, improve productivity, and create sustainable business excellence.
This course combines practical concepts with real-world applications, enabling participants to implement quality initiatives across manufacturing, service, healthcare, IT, education, logistics, and other industries.
Why Total Quality Management Matters Today
In today's highly competitive business environment, organizations must consistently deliver high-quality products and services while reducing costs and improving efficiency. Customers expect reliability, faster delivery, and exceptional experiences, making quality a strategic business priority.
Total Quality Management provides organizations with a systematic approach to:
- Improve customer satisfaction and loyalty
- Enhance product and service quality
- Reduce defects, rework, and operational waste
- Increase productivity and process efficiency
- Build a culture of continuous improvement
- Improve employee engagement and teamwork
- Strengthen compliance with quality standards
- Support long-term business growth and competitiveness
Organizations implementing TQM are better equipped to respond to changing customer expectations, technological advancements, and global competition.
Why Choose Training & Certification?
In today's rapidly evolving business environment, organizations are seeking professionals who can combine process improvement expertise with the power of Artificial Intelligence to drive operational excellence. This course equips you with the knowledge, tools, and practical skills to solve business problems more efficiently and make data-driven decisions.
By enrolling in this program, you will:
- Develop a strong understanding of Total Quality Management (TQM) principles, concepts, and practices.
- Learn to build a customer-focused culture of quality and continuous improvement.
- Improve your ability to identify process issues, analyze root causes, and implement effective solutions.
- Apply quality management tools and techniques to reduce defects, variation, waste, and process inefficiencies.
- Enhance product and service quality while improving productivity, efficiency, and customer satisfaction.
- Learn to engage teams and employees in quality improvement and continuous improvement initiatives.
- Gain practical knowledge through real-world case studies, exercises, and quality improvement applications.
- Develop the confidence to lead quality improvement initiatives across manufacturing and service industries.
- Increase your career opportunities in Quality, Operations, Manufacturing, Supply Chain, Healthcare, IT, Banking, and other sectors.
- Earn an industry-recognized certification that validates your knowledge and competencies in Total Quality Management.
- Build a strong foundation for driving sustainable quality excellence and continuous improvement within your organization.
Industry Relevance
TQM is widely adopted across industries, including:
- Manufacturing
- Automotive
- Aerospace
- Healthcare
- Pharmaceuticals
- Information Technology
- Banking & Financial Services
- Retail & E-commerce
- Logistics & Supply Chain
- Education
- Hospitality
- Government & Public Sector
Professionals with TQM knowledge are valued for their ability to improve business processes, drive operational excellence, and support organizational transformation.
Who Should Attend?
This course is ideal for:
- Quality Professionals
- Engineers and Supervisors
- Production & Operations Managers
- Process Improvement Teams
- Project Managers
- Manufacturing Professionals
- Service Industry Professionals
- Healthcare Professionals
- Consultants
- Business Owners
- Graduates and Working Professionals seeking careers in Quality Management
Curriculum
Diploma in Total Quality Management – 4 Days
Total Quality Management Fundamentals
- Principles and Concepts of TQM
- Elements of TQM
- Dr. Deming’s “14 Points For Management”
- Dr. Juran’s “Trilogy”
- Phil Crosby’s “Cost of Quality”
- Approaches to Quality Over the Years
- The Eight Principles of Quality Management.
Statistical and other Tools & Techniques
- Basic Statistics For Understanding Process Variation
- Important Tools of Quality:
- Check-list
- Check-Sheet
- Flow-chart & Process Map analysis
- Fishbone for brainstorming
- Pareto Chart
- Why-why analysis
- Multi-voting
- Root Cause Analysis (RCA) and Poka Yoke
- Scatter Plot & Correlation analysis
- Types of Data – Variable | Attribute | Count
- Process Capability Calculation for Variable Data.
- Process Capability Calculation for Attribute & Count Data
Customer Focus, Employee Participation and Teamwork
- Identifying Customer Needs –
- Stated | Unstated | Expectations
- Customer Satisfaction Measurement Techniques
- Quality Function Deployment
- Employee Involvement Practices - Quality Circles
- Cross Functional Teams – Value for customer through
- Safety – Quality – Cost – Delivery (S.Q.C.D.)
- Employee Suggestion Programs
- -- Best Practices of Employee Suggestion Programs
- Getting Quality Goods from your Suppliers
Implementing Methods for Continual Improvement: Kaizen, 3Ms, 5S
- Lean Management Basics - the 08 wastes
- Stop to Fix Problems (Jidoka, Poka Yoke) – RCA, PA, CA
- 3Ms: MUDA, MURA, MURI
- GEMBA KAIZEN for continual improvement
- 5S Techniques of Good Housekeeping
- Improving Management Practices through Benchmarking
- Global 8 - Discipline (8-D) Methodology for Problem-solving.
- Preparing an 8D report.
Learning
Outcomes
By the end of this course, participants will be able to:
Career
Benefits
Completing the Certification in Total Quality Management helps professionals:
Why This Course Is Right for You—Now, Not Later
- Comprehensive coverage of Total Quality Management principles
- Practical approach with industry-relevant examples
- Applicable across manufacturing and service industries
- Focus on continuous improvement and operational excellence
- Develops skills that can be immediately applied in the workplace
- Suitable for both beginners and experienced professionals
Training and Certification Fees
Trainer Profile
International Trainer & Consultant for Lean Six Sigma, Kaizen-Lean Management, 3P Events, TQM, TPM, Manufacturing Excellence, Project Management, Business Analytics, SPC, KPI Management, 5 Core Tools Business Strategy, Certifications for implementation and auditing of various ISO Management Systems, Improving Personal & Professional Productivity. Read More
Mrs. Kawaljit Singh is an IT professional with over 37 years’ work experience in the field of Quality Management and Manufacturing / Operational Excellence working with a variety of industries in the manufacturing and services sectors. Read More
Program Certification
Frequently Asked Questions (FAQs)
Diploma in Total Quality Management (TQM) is a professional program designed to develop practical knowledge of quality management, continuous improvement, customer satisfaction, process optimization, and organizational excellence. The course helps professionals understand how to implement TQM principles across different business functions and industries.
The program is ideal for professionals working in Quality, Operations, Supply Chain Management, Procurement, Material Management, Logistics, Manufacturing, Project Management, and Process Improvement. It is also suitable for professionals who want to develop skills in quality improvement, process optimization, customer satisfaction, and operational excellence.
AIQM is accredited by UK Certification and Inspection Body along with UAF recognized by International Accreditation Forum (IAF). This accreditation strengthens the credibility and global recognition of certifications offered by AIQM.
The program is suitable for graduation students, MBA students, BA/BTech students, freshers, and working professionals from any industry. No specific educational background or industry experience is mandatory.
The program covers key Total Quality Management principles, including customer focus, continuous improvement, Kaisen Lean tools, TQM Principles, quality culture, process approach, employee involvement, problem-solving, quality improvement, and organizational excellence. Practical quality improvement tools and methodologies are also discussed.
No. Participants do not need prior knowledge of TQM. The course is designed to build understanding from the fundamentals of Total Quality Management to its practical application in organizations.
Yes. TQM principles can be applied across manufacturing, automotive, healthcare, IT, BFSI, pharmaceuticals, logistics, supply chain, BPO/KPO, retail, education, and service industries. The principles focus on improving quality and processes, regardless of the industry.
The program helps professionals develop skills in quality management, continuous improvement, structured problem-solving, process optimization, customer satisfaction, waste reduction, teamwork, and operational excellence. These skills can support professionals in leading and contributing to quality improvement initiatives.
Absolutely. TQM principles can be applied to quality improvement, process optimization, productivity improvement, customer satisfaction, defect reduction, cost reduction, service improvement, and operational excellence projects within an organization.
TQM helps organizations establish a culture of continuous improvement and customer-focused quality. It encourages employee involvement, process improvement, prevention of defects, better decision-making, and consistent improvement in organizational performance.
The course is conducted through weekend sessions in the evening. The duration of the training is 21 hours and 100 min exam (separate from training).
The trainings will be recorded and uploaded on the LMS account. The recordings can be accessed for 2 months through your LMS account.
Yes. Candidates are required to successfully complete the examination with a minimum score of 50% to qualify for certification.
The examination is conducted online with an MCQ pattern and there is no negative marking.
Yes. After successfully completing the course requirements and examination, the soft copy of the certificate will be sent to the candidate's registered email address. The hard copy will be delivered to the registered address within India.
Yes. AIQM certifications are accredited by UK Certification and Inspection Body along with UAF and IAF. The Certificates are intended to provide international recognition. The certification is lifetime valid. The certificate will be validated/verified in IROEP portal.
Yes. The program is suitable for freshers who want to build foundational knowledge in quality management, process improvement, problem-solving, and operational excellence and develop skills relevant to a wide range of industries.
No. TQM is an organization-wide approach. Its principles can be applied across Quality, Operations, Supply Chain, Procurement, Logistics, Manufacturing, Projects, Customer Service, HR, Finance, and other functions to improve processes and organizational performance.
TQM can help Supply Chain and Operations professionals improve process consistency, supplier quality, material flow, productivity, inventory-related processes, customer satisfaction, defect reduction, and overall operational performance.
AIQM is established in 1995 and is a trusted institute for Quality and Operational Excellence, delivering programs across 14+ countries. AIQM is accredited by CSSC-USA and focuses on practical, industry-oriented Lean Six Sigma implementation across Manufacturing, Supply Chain, Logistics, Quality, Projects, Services, and other industries.
AIQM is managed by IIT/IIM alumni and supported by experienced industry professionals. AIQM has supported numerous organizations in implementing Operational Excellence and Lean Six Sigma projects, helping them improve quality, productivity, cost, delivery, and overall process efficiency.
AIQM’s trainers bring 30+ years of real-time experience in training, consulting, and project implementation, combining deep industry knowledge with practical hands-on expertise to help participants effectively apply Lean Six Sigma and Operational Excellence methodologies in their organizations.
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